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Returns Policy
Our aim is always to exceed your expectations in terms of product quality, value for money and service. Therefore if you want to return any items, whether it's the wrong size, the wrong colour or you just decide its not really 'you', we are always happy to exchange or refund any item, provided they are returned to us unused, in their original packaging and in good condition within 30 days of the purchase date. Please note that due to hygiene reasons, we are unable to offer refunds on all knickers.
How to Return or Exchange
If you are unsatisfied with your Liv products in any way, please contact our Customer Service department on 01386 791 050 to obtain a Return Code. This code speeds up the refund process and will save you from completing a returns form.
Write the Return Code in the space provided on the back of your invoice. When you post the parcel we strongly recommend you obtain a proof of postage from the Post Office for insurance purposes. We will not be responsible for any returned parcels that are lost in the post.
We will endeavour to process your returned items as quickly as possible and a refund notification will be posted to you. If you do not hear from us within 14 days please call us on 01386 791 050.
On receipt of the returned goods, we will refund to your credit card the amount paid for the goods (but not the postage) or will exchange as required.
When returning goods on which you have been discounted or that are part of an offer, that discount/offer will no longer apply if you fall below the discount/offer threshold and the refund will be adjusted accordingly.
We will not charge your card until your order has been packed, however if you have been given a Liv item as a gift, please note that no refunds can be made directly to you. Any refunded monies will be paid back to the original customers credit card. You are entitled to an exchange, to the same or a lower value than the original item. Any additional amounts to the original purchase amount must be paid by yourself. Any monies to be refunded after an exchange will be credited back to the original payers credit card.
This does not affect your statutory rights.